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Please be Kind to our Staff

Unfortunately we are seeing an increase in abuse towards our staff.

We understand and share your frustrations at this difficult time, and our staff are working hard and doing their best to help our patients. 

We operate a ZERO TOLERANCE to any abusive behaviour and patients who are abusive to our staff will be removed from the practice list.

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Are you feeling that you are unable to cope?

Feeling unable to cope, worried you may hurt yourself or somebody else and/or experiencing suicidal feelings? 

For immediate help

● If your life - or someone else's life - is in immediate danger, please call 999 or go to A&E. 

For same or next day help

You can get help with your mental health in different ways depending on what you prefer. All services are free. 

● Call NHS 111 and select the mental health option (also known as the Sussex Mental Healthline) or the Samaritans on 116 123 (both available 24/7)

● Visit Staying Well service (out-of-hours mental health crisis support service for people aged 18+ available in Crawley and Worthing.

● Text the word SUSSEX to 85258 (24/7 mental health text-messaging support service).

● Download the Stay Alive app - a suicide prevention resource full of useful information and tools to help you stay safe in crisis. 

Feeling stressed, anxious, low or experiencing panic attacks? 

The following are services that you can either contact directly (details below) or be referred by a GP. 

NHS Talking Therapies for anxiety and depression 

If you live in Sussex, are over 18 and are struggling with common mental health problems such as feelings of depression, excessive worry, social anxiety, post-traumatic stress disorder (PTSD) or obsessive compulsive disorder (OCD), you can refer yourself to your NHS Talking Therapies West Sussexwww.westsussextalkingtherapies.nhs.uk 

Services are free, confidential and provide a wide range of support, including courses, online programmes and one-to-one sessions. They aim to help you understand your symptoms and take practical steps to improve your mental health. 

NHS Talking Therapies is unable to provide urgent mental health help or support to people experiencing more severe difficulties with their mental health. Instead, please see a GP who can refer you to the appropriate service. 

Mental health support at your GP surgery

If you have a diagnosed mental illness or are having difficulties with your mental health and would like coping strategies to help, you can get support with your mental health from the Emotional Wellbeing Service, or similar service, at most GP surgeries. These services can provide you with information, advice, guidance and support. 

Contact your GP surgery to find out what mental health support is available. 

Experiencing a significant change in your mental health? 

You should call NHS 111 or visit NHS 111 online for advice if you - or the person you are concerned about - experience a significant change in your mental health and are not already receiving care from mental health services. 

This might include:

● Hearing or seeing things that are not experienced by other people, for example hearing voices

● Having strong beliefs that are not shared by others, for example believing there is a conspiracy against you

● Having excessive energy or movements, sleeping very little

● Behaving in a bizarre and out of character way

● Changes in behaviour like wanting to avoid people, lack of basic self-care. 

Whilst these can be normal experiences, they can also be signs of something more serious. 

Worried about money, housing or another issue that is affecting your mental health? 

There are lots of ways you can get practical help with issues that may be affecting your mental health.

● Money worries and cost of living support

www.westsussex.gov.uk/leisure-recreation-and-community/cost-of-living 

● Help with housing

www.westsussex.gov.uk/land-waste-and-housing/housing 

● Support for people affected by domestic abuse

www.safeinsussex.co.uk 

● Drug and alcohol recovery support

www.changegrowlive.org/drug-alcohol-wellbeing-network-west-sussex 

Social Prescribing service at your GP surgery

Social Prescribers can connect you to support, services and activities to help address the challenges and issues you may be struggling with. Ask for more information at the Reception desk or call 01903 221222 or visit https://www.adur-worthing.gov.uk/community-wellbeing/going-local/

 Where to find advice and information about local mental health support 

Not sure what support you need or would like? There are several community-based groups that can support you with your mental health, whether you have a diagnosed mental illness or need short-term help or advice about your mental health. Find out what’s available in your area.

  • Pathfinder is an alliance of mental health support providers, covering seven areas in West Sussex - Littlehampton, Horsham, Worthing, Crawley, Chichester, Midhurst and Adur. Visit: www.pathfinderwestsussex.org.uk 

 

Dear Patients

We are saddened to have to inform you that there is a change in some of the services we would normally offer our patients as we have been notified that Innovations in Primary Care, our GP Federation ceased trading with effect from Friday 27th September 2024.

Innovations in Primary Care were a GP Federation who supported 43 GP Surgeries and their patients across Coastal West Sussex.

A spokesperson for Innovations in Primary Care has advised that ‘They are currently taking advice on winding up the company and planning for liquidation’.

Lancing & Sompting PCN, which includes Ball Tree & Kingfisher Practice, New Pond Row Practice and The Orchard Surgery were not made aware of the difficulties they were in or the services that they would no longer provide for us.

Among the services that they offered on our behalf that have been impacted are:

Monday to Friday Face to Face and Remote Access GP Appointments from 6 – 8pm

Saturday Morning Nurse Appointments 9am – 1pm including Cervical Smear and Wound Care Appointments

Saturday Morning Face to Face GP Appointments from 9am – 1pm.

The closure of Innovations in Primary Care has had a huge impact on the number of appointments Lancing & Sompting PCN are able to offer, with no notice to be able to provide cover.

The local Integrated Care Board (NHS Sussex) are aware of the situation and the additional pressures this is putting on our General Practice Surgeries and that of the surrounding area.

We are working to ensure that the impact on patients in minimal however please be aware of the additional pressure this is putting on all three surgeries in Lancing & Sompting PCN at an incredibly busy time of year.