CORONAVIRUS (Covid 19) – Information for patients

PLEASE DO NOT ATTEND THE SURGERY UNLESS YOU HAVE BEEN INVITED TO DO SO.

Please wear a mask or face covering when you enter the surgery (unless you have a medical condition where you are unable to do so.)

FOR GENERAL ADVICE CLICK:  NHS 111 Covid 19

BOOKING APPOINTMENTS:

We have been advised by NHS England to suspend booking of online and routine appointments to try to protect our patients and staff.

When you call you will be asked some questions by the receptionists to enable us to deal most effectively with your call.

All patients requesting an appointment will have a telephone triage with a doctor.  You will be seen by a doctor only if you have an urgent or necessary need.

If you have any of the following symptoms:

Temperature (if you feel hot to touch on your chest or back)

Cough (a new, continuous cough)

the advice is to self-isolate and self-care for 7 days and 14 days for families. 

Please click the following link for further information of self-isolation.  This will include information on how to obtain a medical certificate if you need to self-isolate because of Coronavirus - these will not be issued by your GP surgery.

NHS 111 Advice on self-isolation

You should contact NHS 111 online (or call 111 if you do not have online access) for further advice if you feel unwell and need help with your symptoms.  Please do not go to a GP, pharmacy or hospital.

Local Support

Adur and Worthing Council can offer support for vulnerable people during the Coronavirus crisis including patients who are shielding.

You can access this support online by using the link below:

https://www.adur-worthing.gov.uk/coronavirus/community-support/

If you know people who do not have internet who may need this support please see below)

For those without internet, needing to access the support from Adur and Worthing Councils, there is a helpline open Monday to Friday 9:00am until 5:00pm.  The helpline is just to help fill in the online form.  It is not for advice or guidance. There is limited resource to run the helpline so there may be some delays via this route.  The telephone number is 01903 221222.

Welcome

During the Coronavirus crisis, The Orchard Surgery will continue to provide essential services to you and your family. 

If you are unwell, for example chest or abdominal pain or you have found an unexplained lump or any other significant illness you should still be calling us for help. 

We are still providing services such as Childhood Immunisations - please call us for how to access.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

CQC Rating GOOD

The Care Quality Commission (CQC) visited the surgery on Tuesday 20th March 2018 to carry out a scheduled inspection. The surgery was awarded an overall rating of GOOD.  The results are freely available on the CQC Website. Click here to read more about the CQC and access our inspection report.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.  We also recommend that before contacting the surgery with minor conditions that have only been present for a couple of days you contact the Self Care Forum where you will find useful information and leaflets on minor ailments.  You may also be interested in the following video:

 

Practice Policies

Information about our practice policies can be found here, including the rights and responsibilities of patients; confidentiality; information and data protection; and zero tolerance. Our complaints policy can be found here.

Facilities

Reserved car parking spaces for the disabled are marked near the front door of the Health Centre. Wheelchair access to the building is via the front entrance. A lift is provided to access the first floor.

Click here for the Patient Access login screen: PATIENT ACCESS

(Site updated 13/08/2020)
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