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Practice Policies

Rights and Responsibilities of Patients

We promise to treat everyone as an individual, with no discrimination. We plan care which emphasises the patient’s individual needs and dignity. Advice, support and information will be available in order to help our patients make the right choices.

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Please note we cannot release any information to spouses or partners without patient consent.

Equally, our patients have responsibilities towards our staff; we operate a zero tolerance policy towards any violent or abusive behaviour, physical or verbal and any person behaving in such a manner will be removed from the practice list.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Information and Data Protection

Information given to the surgery by patients may be recorded. This may need to be shared with other organisations in order to provide you with best patient care. The information may also be used in an anonymised fashion to support clinical audit and other work to monitor the quality of care provided.

Patients have the right to object to information they provide in confidence being disclosed to a third party in a form that identifies them, even if this is someone who might provide essential healthcare.

Patients have the right to see their medical records; where copies of records are requested, a fee will be charged in accordance with the Act.

Freedom of Information

The Orchard Surgery conforms to the requirements of the Freedom of Information Act 2000.

A publication scheme has been produced in accordance with the Act, a copy of which can be obtained by writing to the Practice Manager.

Details of other primary care services in the area may be obtained by contacting:

Coastal West Sussex Clinical Commissioning Group
 1 The Causeway
Goring-by-Sea
West Sussex
BN12 6BT
Tel:
01903 708400

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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