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Using Online Services

Patients aged 18 and over will now be able to use Patient Access. This is a service provided by EMIS, our clinical system provider that allows you to access parts of your medical record online.  It is quick and easy to use and can be particularly useful during those times when the practice is closed or telephone lines are busy.
You can use Patient Access to:-

  • Check your medication and order your repeat prescriptions
  • Book and cancel GP appointments
  • Update your contact information, including mobile phone number and email address
  • View any drug allergies recorded in your records and any immunisations you have had
  • From 1st April 2016 you can apply for access to your Detailed Coded Medical Record (you can do this by requesting an application form from Reception).

Already Registered for Online Access?

To Login, click here

You can now access Online Services from your mobile Device

Free on Andriod or iOS

Download Patient Access for Android
 
Download Patient Access for IOS

How to Start Using Emis Access Online

Before you can start using Patient Access, you will need to register your details for the service, it is quick and easy to register – simply follow the three steps below.

Step One
Access to your medical information should be treated as carefully as you would treat access to your bank records.  Therefore, for your safety and security we will need you to come to the surgery in person and ask for an application form and information leaflet.  Read the leaflet, complete the application form and return it to the Practice with photographic proof of identification (ideally a photo driving license, or passport) and a proof of residence document showing your name and address (e.g. a utility bill).  The receptionist will check your application form, verify your documents and provide you with a Patient Access Registration Information document. This provides all the information you need to register to use the service. 

Step Two

  • Visit the practice website at http://www.theorchardsurgery.com
  • click on the Patient Access button on the Home page
  • Alternatively, you can go to https://patient.emisaccess.co.uk and click on “Register”

Step Three
Enter the registration details exactly as they appear on your registration letter.  If the information does not match, your registration will not be accepted. Follow the on screen prompts to complete the registration process. 

YOU ARE NOW READY TO USE EMIS ACCESS

How to Order your repeat prescriptions Online

  • Go to our website and click on the Patient Access button
  • Sign into your account using your unique username and password. 
  • In the “Repeat Prescriptions” section of the home page click on “make a request”.  Select the items you need and click on the “submit request” button
  • *If you have any special information you would like us to know (i.e you are putting your request in early due to being away on holiday, etc.  Or if you would like to change the location of your prescription collection point you can do so by typing into this message box.
  • Double check that your request is correct; if yes, click “confirm”, if no, click “change the request”.
  • Please allow 48 hours to process your repeat prescription request.

How to book an appointment Online

  • Sign into Patient Access using your unique username and password
  • In the “Appointments” section click on “Book an Appointment”
  • You will then be offered a table of dates and available appointment times.
  • Once you have decided which date you want, click on the desired time of your appointment
  • If the date and time is correct, click “Book” to confirm the booking.
  • If you want to change your appointment, click “choose a different appointment” and repeat the above steps.
  • The booking is now confirmed.

How to cancel an appointment Online

  • Sign into Patient Access using your username and password. 
  • In the “Appointment” section, click “cancel” next to the appointment you wish to cancel
  • In the “cancel appointment” screen, click “cancel”.  You will receive a cancellation confirmation.

How to update your contact details

  • Sign into Patient Access using your username and password. 
  • On the “Home Page” click on “Update your details”, your current details will be shown.
  • To update click on “Edit”, enter your updated details and click on “Save Changes”, you will then be asked to check and confirm your amended details and to enter your password for security, click on “Confirm changes”. You will then see a message telling you your updated details have been sent to the practice for confirmation.
  • You will receive an email confirming that you have updated your details.


 
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